diff --git a/.github/ISSUE_TEMPLATE/remove-merchant.md b/.github/ISSUE_TEMPLATE/remove-merchant.md
new file mode 100644
index 00000000..c316eb03
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/remove-merchant.md
@@ -0,0 +1,30 @@
+---
+name: Remove Merchant
+about: Ask to remove a merchant from the 'Merchants' page
+title: 'Remove <NAME_OF_THE_MERCHANT> from the list of merchants'
+labels: "\U0001F3EA merchant: removal, \U0001F50D Needs investigation"
+assignees: ''
+
+---
+
+#### What's the name of the merchant you are asking to remove?
+
+<!-- Write here the name as it's listed on the Merchants page -->
+
+#### What's the URL of their website?
+
+<!-- Write here the URL listed on the Merchants page -->
+
+#### Why do you think it should be removed?
+
+- [ ] They don't accept Monero anymore
+- [ ] They are likely scammers
+- [ ] They closed / Their services are unavailable
+
+#### Useful links
+
+<!-- Write here links to discussions, blog posts, documents that prove the merchant should be removed -->
+
+#### Additional comments
+
+<!-- Write here any additional comment -->
diff --git a/README.md b/README.md
index 4353bd52..25be541a 100644
--- a/README.md
+++ b/README.md
@@ -338,25 +338,37 @@ If you need to add a month, add `<h3 id="months">{% t roadmap.MONTH %}</h3>` abo
 
 The roadmap can be translated on Weblate [on Weblate](https://translate.getmonero.org/projects/getmonero/monero-site/).
 
-## How to add a new Merchant
+## How to add or remove a merchant
+
+### Add a merchant
+
+If you want to add a merchant you should first open an issue using the ['New Merchant' template](https://github.com/monero-project/monero-site/issues/new?assignees=&labels=%F0%9F%8F%AA+merchant:+removal%2C+%F0%9F%94%8D+Needs+investigation&template=new-merchant.md&title=Remove+%3CNAME_OF_THE_MECHANT%3E+from+the+list+of+merchants). Fill upp all sections and wait for somebody to investigate it.
+
+After the issue has been accepted, the merchant can be added to the page.
+
+To add a merchant (after it has been approved) follow these steps:
 
-### 1. Edit the .yml file
 Navigate to the `/_data/` folder and open `merchants.yml`. You will notice a list separated by hyphenated `-category` tags.
 
 Find the category that best describes your business/service and copy the code below, making sure you are keeping the alphabetic order consistent:
+
 ```
 - name:
   url:
 ```
-and paste it in the correct category under the `merchants:` section.
+
+and paste it in the correct category under the `merchants:` section. Make sure to respect the alphabetical order of the entries.
 
 Fill in the data as follows:
-* `name:` The name of the business/service.
-* `url:` The external url of the business/service. This link must have http:// (or https://) at the beginning if it is an external link.
 
-**Make sure the indentation is EXACTLY the same as the other proposals in the area. If it's not the jekyll build WILL fail.**
+- `name:` The name of the business/service.
+- `url:` The external url of the business/service. This link must have http:// (or https://) at the beginning if it is an external link.
 
-Save the file.
+Make sure the indentation is EXACTLY the same as the other proposals in the area. If it's not the jekyll build WILL fail.
+
+### Remove a merchant
+
+Open an issue using the ['Remove Merchant' template](https://github.com/monero-project/monero-site/issues/new?assignees=&labels=%F0%9F%8F%AA+merchant%3A+removal%2C+%F0%9F%94%8D+Needs+investigation&template=remove-merchant.md&title=Remove+%3CNAME_OF_THE_MECHANT%3E+from+the+list+of+merchants) and fill up all sections.
 
 ## How to add a question to the FAQ
 The structure of the FAQ is a bit more complex than it used to be and contains anchors, variables and a TOC. A step by step guide would be too complex to follow. A basic knowledge of HTML is necessary to edit the page. If you wish to add a new FAQ please open an issue in the repository or/and contact the Website workgroup.